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Faktor-ICS—Modern claims management for insurance companies

As you already know: The insurance industry is developing at a rapid pace and digitalization is one of the most important topics in the business.

Startups, fintechs and insurance labs are putting pressure on innovation. Competitive advantages, crucial to businesses, are being created from new products and services that can be brought to market quickly.  At the same time, regulatory requirements, cost pressures and a shortage of skilled workers are issues that need to be addressed. Customers want uncomplicated services using new channels – especially at the moment of truth.

Things get even more complicated in claims management: new performance promises, complex claims scenarios, numerous service partners and diverse IT requirements. There is no end to the challenges your business needs to face.

How can we prepare ourselves to meet those challenges?

Create a basis for insurance 4.0 by choosing an efficient IT system, upon which you can build a flexible, future oriented solution for your claims management.

How do I do that?

With Faktor-ICS, the claims management system of the Faktor Zehn Suite.

With Faktor-ICS you can keep your performance promises, providing quick and efficient non-life services in both the current and future product environments.

That means: You decide how your claims management works – not us. Your terms and conditions fit perfectly into the claims management system, thanks to seamless integration with our product and policy systems. Faktor-ICS also contains pre-built processes and functions such as partial payments and assignment management and it is all available in a modern web-based UI.

Our flexible standard software uses java technology and SOA. Faktor-ICS will fit your specific processes and can be integrated easily.


  • want to implement new claims management products and services
  • need to lower maintenance and operating costs
  • need to increase the potential for comprehensive automation and black box processing
  • want to make use of sample processes and functions for non-life business
  • are looking for user friendly standard software, which can be easily tailored to your individual requirements
  • want to use modern software architecture
  • need technical and business expertise from a single source

If you choose us, you get...

  • a modern claims system, which can be seamlessly integrated into the main product and policy management systems of the Faktor Zehn Suite (adapters for other operating systems are available)
  • delivery of LoB-specific models for a quick project success
  • modern and flexible standard software : JEE, SOA, UI-Framework

Ulrich Hille

Ulrich Hille

+49 221 888 26 507